Wednesday, December 29, 2010

Kodak Pulse email-to-photo-frame system down for days, millions of memories trapped in the cloud (updated)

We definitely know quite a few people (including this very editor!) who bought their parents Kodak Pulse WiFi photo frames over the holidays, since they seem like a perfect way to share pictures without any fuss -- you can just email the frame directly. Unfortunately, it seems like this cloud service has a dark, dark lining: Kodak's backend email servers have been down since at least Christmas Eve, rendering the Pulse's most interesting feature essentially useless. What's worse, that status display above is more or less buried on the Pulse web site, so it's not even immediately clear that the problem is on Kodak's side -- and when things turn back on we're guessing more than one Pulse owner will find tons of duped photos on their frames from multiple email attempts, since the system doesn't confirm email receipt. We've heard a few anecdotal stories about email photo delivery slowing down / stopping during previous high traffic periods, so you'd think Kodak would have sorted this out by now, but we guess not -- we'll let you know when the company tells us about a fix.

Update: Kodak emailed us to say things are working again -- here's the statement:
We experienced slower performance of the Pulse server over the holiday weekend due to much higher than anticipated volumes. This resulted in a delay of pictures that were emailed to the Pulse frame. We did immediately address this issue and any pictures consumers emailed have since been delivered. We apologize for the inconvenience this caused our customers. It is our goal to ensure a great experience for all Pulse owners.

Kodak Pulse email-to-photo-frame system down for days, millions of memories trapped in the cloud (updated) originally appeared on Engadget on Tue, 28 Dec 2010 11:13:00 EDT. Please see our terms for use of feeds.

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