Wednesday, December 14, 2011
Zendesk Ramps Up Social In Customer Support Platform With Facebook Integration
Customer support startup Zendesk is debuting Zendesk for Facebook, which allows customer service teams to engage with Facebook users from within the startup's popular help-desk platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk and support ticketing application that gives companies a simple way to manage incoming support requests from end customers. There's no doubt that social media is a large part of customer service, and brands and companies need to keep a close eye on what customers are talking on services like Facebook and Twitter about so they can be part of the conversation.